FAQs

Frequently Asked Questions about our artist websites and services

Below we’ve answered a number of questions we are asked often. If your questions are not answered below send us an email or call us at (917) 656-2569 and we will be glad to help.

Can I do this? I don’t know HTML and don’t want to have to learn it.
Yes! There are no coding or design skills needed. We have taken care of the complicated parts so you don’t have to. If you can save your images onto your computer then you’ve got all the skills that it takes! If you’ve used any photo sharing websites before then you’re a pro. And of course, if you get stuck, help is only an email or phone call away.

Can I just drop things into templates? Can I update the site myself?
Yes! We offer different design templates to choose from. You then just upload your artwork and arrange the pieces by dragging and dropping the pictures into groups to create your portfolios. Updates are unlimited and there is no limit on the number of portfolios you can create. Text pages are also unlimited so the sky is the limit.

I would like to also have video on my site. Is that possible?
Yes, showing your videos is about as easy as showing images. With our video uploader tool, you can upload videos that are as large as 100MB and they will be automatically converted to an easy to view web format and displayed in our custom video player. The uploader also creates thumbnails for you. Supported formats include mov, avi, mpeg, flv and many others.

Can I use my own domain name?
Yes! If you already own a domain name you can bring it with you. Once you have signed up, we will email you detailed instructions on how to point your domain name to your new website on our servers. The process is very simple but if you prefer, call us and we can walk you through the process over the phone.

What happens to my domain name if I cancel my subscription? Do I keep the domain name? Who owns it?
Technically, if we buy your domain name for you we would own it but, as our terms clearly state, it is yours to transfer away at any time. We will gladly transfer the domain to your ownership at any time whether you leave our service or not. Our offer to purchase and manage the domain on your behalf is part of our goal to make your experience as easy as possible. We find that this is just another technical part of the process that many artists do not want to have to worry about. As an added benefit, if we do purchase and maintain your domain name, we will renew it each year at no cost to you as a thanks for staying with us.

How many pictures / videos can I display?
Your subscription includes 1GB of storage space. Exactly how many depends on the size of your image / video files but we have not had anyone go over that quote yet! Based on our calculations and assumptions of average file sizes it comes to around 2,000 very high quality images or about 1 and a half hours of web quality video. In the case that you do need more disk space, you can purchase it as an inexpensive add-on. Contact us for pricing details or questions.